Passengers at Cancun Airport CUN are warned to ignore offers of transportation from solicitors outside the arrival terminals. To obtain safe, licensed, bilingual transportation services, book your ground transportation ONLINE with an authorized transportation company prior to your arrival. The airport IS NOT responsible if you pay a much higher rate, if services are not provided after you paid CASH and can't get your money back, or if you get in an accident and the company is not insured.
Cancun Airport is located 11 miles from Cancun Downtown, 34 miles from Playa del Carmen and 73 miles from Tulum. Cancun Airport is easily reach by State Road 307 or by the different transportation options available from and to the Cancun Airport. In this section you’ll find everything you need to help plan your journey from the Cancun Airport to your hotel or destination.
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Pickup and dropoff areas are located right outside the Arrival and Departure terminals. Below is a list of the hotels that provide COMPLIMENTARY shuttle service to their guest with an approved room reservation confirmation. Please contact the hotel directly to arrange your pick up at the airport. If your hotel IS NOT on the list then transportation to your hotel IS NOT INCLUDED unless it is SPECIFICALLY indicated in your tour package/hotel reservation. Please be aware of emails and/or phone calls suggesting you have transportation included to your hotel as most likely those offers are from Time Sharing Companies or Clubs trying to convince you into buying a Membership at one of their resorts and if you don’t buy a membership then you will be charged for the transportation when you checkout of your hotel. If you want to book your own transportation without any compromises PLEASE CLICK HERE.
There is scheduled bus service from Terminal 2 to Cancun Downtown, Playa del Carmen Downtown, and Tulum Downtown. For schedules, fares, and reservations, please visit www.ADO.com.mx. Buses go from the Cancun Airport straight to the Bus stations in downtown. Buses DO NOT go to hotels nor make any stops in between. If you are arriving on an international flight make sure you purchase a ticket for a bus departing at least a couple of hours after your arrival. If you miss the bus NO refund will be provided.