LOST AND FOUND
The Lost & Found Department is operated by the Security Office. Although this office is part of the airport, it operates independently from the airport and has its own policies and procedures. Due to new and more stricter security regulations the Security Office is a very tight and stern department.
The Security Office receives and processes items found within the airport premises. These items are usually turned in by passengers, airport personnel or by security officers. NOT ALL ITEMS are reported. Many times people find items and they keep them. ALL airport personnel are searched and screened for items before they leave the airport's premises after a day's work. This is done to ensure that they do not take items that they might have found.
The Security Office IS NOT responsible for luggage and items forgotten inside the airplane. Luggage is handled strictly by the airline's personnel and not by the airport's personnel or security. If you are missing a piece of luggage or your luggage was damaged in some way, please contact your airline directly and file a complaint with them. The airport can not assist you with this types of claims.
Only the owners of lost or forgotten items can claim them with the Lost & Found Office. This has to be done by phone or in person. YOU CAN NOT CLAIM A LOST ITEM BY E-MAIL. If you want to claim a lost item please call:
Lost & Found Office
Telephone: +52 998 848 7200 ext 21253
Email: [email protected].
EMAILS SENT TO ANY OTHER EMAIL ADDRESS WILL NOT BE ATTENDED TO.