The Lost & Found Department is operated by the Security Office. Although this office is part of the airport, it operates independently from the airport and have its own policies and procedures. Due to new and more strict security regulations the Security Office is a very tight and stern department.
The Security Airport receives and process items found within the airport premises. These items are usually turned in by passengers, airport personnel or by security officers. NOT ALL ITEMS are reported. Many times people find items and they keep them. ALL airport personnel are searched and screened for items before they leave the airport's premises after a day's work. This is done to ensure that they do not take items that they might have found.
The Security Office IS NOT responsible for luggage and items forgotten inside the airplane. Luggage is handled strictly by the airline's personnel and not by the airport's personnel or security. If you are missing a piece of luggage or your luggage was damage in some way, please contact your airline directly and file a complaint with them. The airport can not assist you with this type of claims.
Only owners of items can claim them with the Security Office. This has to be done by phone or in person. YOU CAN NOT CLAIM A LOST ITEM BY E-MAIL. If you want to claim a lost item please call the Security Office at the airport at +52 998 848 7200. This is an international long distance call. The reason why you have to call or claim your items in person is because the security office will ask you specific questions about the items to ensure they are yours.
The Security Office is open 24 hrs. a day but it is open for claims from 9:00AM to 5:00PM Daily.
DUE TO SECURITY REASONS WE DO NOT ANSWER TO ANY EMAILS CONCERNING LOST ITEMS AT THE AIRPORT.
OFFICIAL - CANCUN AIRPORT TOP AIRPORT IN LATIN AMERICA & THE CARIBBEAN
"A NEW RECORD - MORE THAN 20 MILLION PASSENGERS IN 2016."