ARRIVALS

Cancun Airport is an International Port of Entry and as such it is subjected to the international airports standard arrival procedures.

INTERNATIONAL ARRIVALS

Upon your arrival to the Cancun International Airport you will be guided to the immigration reception area where you will show all the required entry documents such as passports, visas, tourist cards, etc. Entry documents will be provided by your airline and will be available at the reception area. This is also available online. We recommend you do this prior to your arrival in Cancun to save time upon your arrival. If you are not sure if you need special papers to enter the country, please read our Immigration Section or contact your nearest Mexican Consulate prior to your arrival to Cancun.

Once you are checked-in by immigration, proceed to the luggage claim area to pick up your luggage. At the baggage claim area there are screens available where you can see in which conveyor you can pick up your luggage or you can ask any of the airport representatives for the appropriate location.

With your luggage please continue to customs. Your luggage will pass through a scanner and a customs officer will ask you for your customs declaration form. Once you cleared customs, you can proceed to exit the arrival gate.

Transportation to hotels is available to all arrival passengers; please go to the Transportation Section to arrange your transfer to your hotel.

DOMESTIC ARRIVALS

All domestic flights arrive on Terminal 2. Upon your arrival, proceed to the baggage claim area to claim your luggage and continue to exit the terminal. If you are on a connecting flight, please ask an airport representative for your next flight. You may need to be transferred to a different terminal. There are free shuttles available between terminals, just ask an airport representative for the "shuttle stop."

Transportation to hotels is available to all arrival passengers; please go to the Transportation Section to arrange your transfer to your hotel.