NO FEES for FLIGHT DELAYS or CANCELATION Charges. We monitor your ARRIVAL flight so if your flight is delayed or canceled, we will adjust your transportation accordingly. In addition, we know the time you need to exit your arrival terminal so no need to hurry or worry. Book your transportation service knowing your vehicle will be available when you arrive. No FEES and FLIGHT MONITORING available for passengers with a confirmed transportation reservation.
Pickup and dropoff areas are located right outside the Arrival and Departure terminals. Below is a list of the hotels that provide COMPLIMENTARY shuttle service to their guest with an approved room reservation confirmation. Please contact the hotel directly to arrange your pick up at the airport. If your hotel IS NOT on the list then transportation to your hotel IS NOT INCLUDED unless it is SPECIFICALLY indicated in your tour package/hotel reservation. Please be aware of emails and/or phone calls suggesting you have transportation included to your hotel as most likely those offers are from Time Sharing Companies or Clubs trying to convince you into buying a Membership at one of their resorts and if you don’t buy a membership then you will be charged for the transportation when you checkout of your hotel. If you want to book your own transportation without any compromises PLEASE CLICK HERE.
There is scheduled bus service from several Terminal to Cancun Downtown, Playa del Carmen Downtown, and Tulum Downtown. For schedules, fares, and reservations, please visit BUSES. Buses go from the Cancun Airport straight to the Bus stations in downtown. Buses DO NOT go to hotels nor make any stops in between. If you are arriving on an international flight make sure you purchase a ticket for a bus departing at least a couple of hours after your arrival. For more information PLEASE CLICK HERE.