Passengers at Cancun Airport CUN are warned to ignore offers of transportation from solicitors outside the arrival terminals. If you book your transfer with an unauthorized company/solicitor online or at the Cancun Airport, then the airport IS NOT responsible if you are overcharged, services are not provided as described, If you paid CASH and can't get your money back, or if you get in an accident and the company/solicitor is not insured.
Pickup and dropoff areas are located right outside the Arrival and Departure terminals. Below is a list of the hotels that provide COMPLIMENTARY shuttle service to their guest with an approved room reservation confirmation. Please contact the hotel directly to arrange your pick up at the airport. If your hotel IS NOT on the list then transportation to your hotel IS NOT INCLUDED unless it is SPECIFICALLY indicated in your tour package/hotel reservation. Please be aware of emails and/or phone calls suggesting you have transportation included to your hotel as most likely those offers are from Time Sharing Companies or Clubs trying to convince you into buying a Membership at one of their resorts and if you don’t buy a membership then you will be charged for the transportation when you checkout of your hotel. If you want to book your own transportation without any compromises PLEASE CLICK HERE.
There is scheduled bus service from Terminal 2 to Cancun Downtown, Playa del Carmen Downtown, and Tulum Downtown. For schedules, fares, and reservations, please visit BUSES go from the Cancun Airport straight to the Bus stations in downtown. Buses DO NOT go to hotels nor make any stops in between. If you are arriving on an international flight make sure you purchase a ticket for a bus departing at least a couple of hours after your arrival. If you miss the bus NO refund will be provided.